Recently, J.D. Power and Associates surveyed verified owners of three- to five-year-old vehicles to measure their satisfaction with dealer service. As part of the 2009 Customer Service Index (CSI) Study, consumers were asked to rate their dealer’s service department in five areas:
•    Service quality
•    Service initiation
•    Service advisor
•    Service facility
•    Vehicle pickup

Lexus propelled itself from 4th to 1st in a year, and they were followed by Jaguar, BMW, Cadillac and Acura respectively.

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